Your first session is about understanding where you’re at and what you’d like to work on. We’ll talk about what brings you in, how therapy works, and collaboratively shape next steps.

Sessions can be as structured or as relaxed as you’d like. You might arrive with clear questions or goals, or you might feel unsure about where to start — both are completely okay. As trained therapists, we can help guide the conversation if that’s helpful. Let us know what feels right for you, or we’ll follow your lead.

Everyone’s experience is different. Some people find benefit in a few sessions, others in longer-term work. We regularly check in together to tailor the pace and focus to you.

You don’t need a referral to see a psychologist, but a referral from your GP will make you eligible for Medicare rebates. We can talk through this process with you.
Otherwise, more information can be found here: xxx

A Mental Health Care Plan is created by your GP and allows you to access Medicare rebates for psychology sessions, meaning they refund you part of the cost.

With a valid plan, you may be eligible for up to 10 rebated sessions per calendar year (subject to Medicare eligibility). You are welcome to continue therapy, paying privately, once you have used these sessions.

You don’t need a Mental Health Care Plan to attend therapy — it’s simply one option to help reduce the cost.

Registered Psychologist

In-Person: $225 | Telehealth: $210
Medicare rebate: ~$96

Out of pocket:
In-Person ≈ $129 | Telehealth ≈ $114

Clinical Psychologist

In-Person: $250 | Telehealth: $235
Medicare rebate: ~$141

Out of pocket:
In-Person ≈ $109 | Telehealth ≈ $94

NDIS (Plan- or Self-Managed)
As per NDIS Price Guide, which can be found here: Pricing arrangements | NDIS

Private (no rebate)
$225–$250 (Full fee)

We may accept NDIS funding, depending on your plan and goals.

• We typically work with self-managed and plan-managed NDIS participants

• Therapy must align with your NDIS goals

• NDIS fees differ from Medicare and private fees

If you’re unsure whether your plan covers psychology, you’re welcome to contact us and we can help you work it out.

Telehealth sessions function much like in-person sessions. You’ll need a private, quiet space and a reliable internet connection.

Cancellation & Non-Attendance Policy

We understand that life happens. If you need to cancel or reschedule, please provide at least 48 hours’ notice (business hours) by emailing hello@seenpsychologyservices.com.

Your appointment time is reserved exclusively for you. When less than 48 hours’ notice is given, it is usually not possible to offer that time to another client.

Notice Period

A minimum of 48 hours’ notice (Monday–Friday, excluding public holidays) is required to cancel or reschedule an appointment.

If less than 48 hours’ notice is provided, or you do not attend your appointment, the full session fee will be charged.

Late Cancellation Fees

• Registered Psychologist – $225
• Clinical Psychologist – $250

Cancellation fees are not claimable through Medicare and must be paid out of pocket.

What May Be Considered Reasonable Circumstances

Fees may be reviewed at clinician discretion in situations such as:

• Sudden hospitalisation
• Serious illness that prevents participation (where telehealth is not possible)
• Acute family emergency
• Unforeseen safety issue

Supporting documentation may be requested where appropriate.

What Is Not Considered Reasonable Notice

The following do not usually waive cancellation fees:

• Forgetting the appointment
• Work or roster changes
• Exams, assignments, or study commitments
• Feeling tired, flat, or not in the mood
• Minor illness where telehealth could be used
• Travel or holiday plans
• Childcare arrangements
• Choosing to attend another commitment

Telehealth Option

If you are unwell but able to engage, your appointment may be switched to telehealth within the 48-hour window to avoid cancellation fees.

Payment Terms

Cancellation fees must be paid prior to booking future appointments.
Repeated late cancellations may result in a review of ongoing appointment scheduling.

We are not an emergency service. If you are in crisis, contact emergency services or a crisis line (e.g., Lifeline 13 11 14).

Everything you share in therapy is confidential except in cases where there’s a risk of harm to you or others, or when required by law. We’ll chat to you about this.

Seen Psychology provides therapeutic services.
We do not offer medico-legal assessments or court reports.

This includes reports for:
• Family Court
• Criminal matters
• Workers compensation
• Insurance claims
• Centrelink disputes
• FairWork matters
• NDIS appeals
• Subpoena preparation

If you require a formal legal report or independent assessment, we recommend engaging a psychologist who specialises in medico-legal work.